About the role
Notabene is hiring a US-based senior customer-success manager for its Americas customers. The remote role supports financial institutions and fintechs adopting digital-asset products.
Responsibilities
- Manage strategic customer relationships through implementation, adoption, renewal, and expansion.
- Coordinate complex engagements involving multiple teams and stakeholders.
- Use customer and commercial insights to improve retention and account growth.
Requirements
- Experience managing complex enterprise customers and commercial account relationships.
- Ability to guide stakeholders through technical implementations and communicate across customer and internal teams.
- A proactive approach to customer outcomes, risk identification, and long-term relationship development.