About the role
Improve Mercuryo’s customer experience using customer feedback, operational data and AI support tools. This is a full-time role listed as Remote – Limassol, Cyprus.
Responsibilities
- Own customer insight programmes, dashboards and self-service improvements.
- Optimize Forethought AI, the Help Centre and internal knowledge base.
- Lead premium VIP support and collaborate with Product and Engineering.
Requirements
At least three years in customer experience, operations, service improvement or support analytics; experience with support platforms, AI support tools, BI dashboards and stakeholder management. SQL and fintech experience are helpful.
Benefits
The employer lists salary and incentives, annual leave, health insurance, flexible working and professional development. No numeric salary range is published.
How to apply
Read the full employer specification and apply using the application link.